Compliance
OfS Registration Statement
City of London College is in the final stages of preparing its application for submission to the Office for Students (OfS) — the independent regulator of higher education in England.
This process reflects the College’s strong commitment to meeting the OfS’s regulatory standards and demonstrating full compliance with its requirements for registration.
Should any further information or supporting documentation be required during this process, please contact the College at approvals@clc-london.ac.uk
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Commitment to Quality and Student Experience
City of London College remains dedicated to providing students with a high-quality learning experience that enhances their skills, knowledge, and future employability.
The College has implemented a comprehensive Quality Framework, guided by nationally recognised reference points and regulatory standards established by the Office for Students (OfS), the Quality Assurance Agency (QAA), the Competition and Markets Authority (CMA), and other relevant bodies.
This approach ensures that the College’s academic provision, governance, and student support processes consistently meet sector expectations and promote continuous improvement.
Quality Review and QAA Membership
City of London College is a proud member of the Quality Assurance Agency for Higher Education (QAA), the UK’s independent body entrusted with safeguarding academic standards and improving the quality of higher education.
The College underwent its most recent Quality Review in 2019, which confirmed the effectiveness of its quality assurance and enhancement processes.
A full copy of the review report is available upon request. To obtain access, please contact the College at approvals@clc-london.ac.uk for the password.
Access and Participation Plan
As an established provider of higher education, City of London College is committed to promoting equality of opportunity and widening participation across all areas of learning.
The College has developed an Access and Participation Plan, effective from 1 September 2025, which sets out our approach to ensuring that students from under-represented backgrounds are supported to access, succeed in, and progress beyond higher education.
The Plan includes:
A detailed assessment of our current performance and areas for development.
An overview of the measures and initiatives designed to enhance access, student success, and progression outcomes.
Information on the financial support packages available to students.
A summary of the College’s investment in activities that promote inclusion and equality of opportunity.
A copy of the Access and Participation Plan will be available here once finalised.
For the academic year 2025–26 and until further notice, the annual tuition fee applicable is mentioned next to each course offered on our website.
Statement of Compliance
City of London College has given full consideration to all relevant consumer protection legislation and is satisfied that it operates in full compliance.
This conclusion is based on the implementation of clear, transparent, and consistently applied policies, procedures, and governance arrangements designed to ensure fairness, accuracy, and accountability in all interactions with students.
Evidence and Approach to Compliance
Governance and Oversight
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The College maintains well-established policies and procedures covering student information, complaints, ethics, and contractual terms and conditions. These are reviewed regularly to ensure continued relevance and compliance.
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All policies and procedures are accessible to students and staff through the College website and the student/staff portal.
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Key areas of compliance with consumer protection law are routinely considered by the following governance committees:
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Academic Board
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Information, Recruitment, Admissions and Welfare Committee
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Progression, Withdrawals and Awards Committee
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Annual reviews of all student contracts, policies, and procedures are conducted by the senior management team.
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All relevant documentation is reviewed by the College’s Legal Department prior to submission for approval by the Board of Governors.
Staff Training and Development
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All staff receive training on consumer law and student rights, including the College’s complaints and appeals procedures.
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The Vice Principal has delivered internal training sessions informed by the Office of the Independent Adjudicator (OIA) guidelines.
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Staff participate in continuing professional development activities as outlined in the College’s staff development framework.
Information and Marketing
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The Public Information Policy governs the accuracy, accessibility, and clarity of all information provided to students and prospective applicants.
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Where required, the College’s Legal Department reviews key information to ensure compliance.
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The College is committed to ensuring that all published materials—whether in print, online, or on social media—accurately reflect its mission, values, and educational offer.
Objectives:
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Ensure that all public information is accurate, accessible, and transparent.
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Maintain consistency and accuracy across all communication platforms, including the College website, Virtual Learning Environment (VLE), and other channels.
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Ensure all marketing and recruitment activities are ethical, accurate, and compliant with the UK Code of Non-Broadcast Advertising, Sales Promotion and Direct Marketing (CAP Code).
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Monitor and review relationships with recruitment agents and partner institutions to uphold compliance and quality standards.
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Contract Terms and Conditions
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Student contracts are drafted in clear, straightforward language and include all relevant rules, regulations, and expectations.
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Terms and conditions are fair and balanced, ensuring equality of treatment between students and the institution.
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Any terms that could be considered significant or onerous are clearly highlighted and explained before enrolment.
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The College ensures that no unfair or unreasonable terms are applied or enforced.
Continuous Improvement
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Compliance is monitored on an ongoing basis through governance committees and regular policy review cycles.
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The effectiveness of compliance arrangements is reviewed annually.
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The Legal Department oversees all updates and revisions, ensuring Board approval and continued adherence to evolving consumer law and regulatory requirements.
Conclusion
City of London College demonstrates a strong, transparent, and fair approach to consumer protection compliance.
Through its governance structure, staff training, and information management processes, the College upholds students’ rights and ensures that all practices remain aligned with consumer law and recognised sector standards.
Compliance with Competition and Markets Authority (CMA) Guidance
At City of London College, we are dedicated to upholding the standards set by the Competition and Markets Authority (CMA). This document explains how the College ensures full compliance with consumer protection law and CMA guidance in all aspects of its relationship with students.
Information Provided by the College
We are committed to being open, accurate, and transparent in the information we provide to both current and prospective students. To support informed decision-making, the College ensures that:
- Students receive clear, complete, and accurate details before enrolling, including any information that might influence their choice of course.
- All course fees and additional costs are disclosed in advance — there are no hidden charges.
- Full contractual terms and conditions are shared with applicants before enrolment.
- All essential pre-contract information is made available prior to an offer being accepted.
- Any planned or potential changes to programmes or services are clearly communicated.
- Students are informed of their right to cancel within 14 days of entering into a contract.
- Written confirmation of the agreement is issued upon enrolment.
- Students’ attention is drawn to key terms, rules, and regulations that may have a material effect on their studies.
Contract Terms and Conditions
Our contracts with students are designed to be clear, fair, and easy to understand. The College ensures that:
- The terms and conditions are explained in plain, accessible language.
- Key features of the agreement are clearly communicated before students confirm their acceptance.
- All contractual provisions are balanced and reasonable, protecting the interests of both the student and the College.
Complaints Handling
City of London College values feedback and aims to resolve concerns quickly and fairly. In line with CMA guidance and sector best practice, we ensure that:
- All students have access to a transparent and easy-to-use complaints procedure.
- Prospective students are made aware of the complaints process before they enrol.
- The procedure is explained in straightforward terms and available in accessible formats.
- Complaints are dealt with fairly, consistently, and within reasonable timeframes.
- No student faces unnecessary obstacles when raising or pursuing a complaint.
- Staff are regularly trained to handle complaints effectively and with fairness.
Commitment to Continuous Improvement
We regularly review our information, contracts, and complaints procedures to ensure they remain compliant with CMA expectations and reflect good practice across the higher education sector. Our aim is to continuously improve transparency, fairness, and the overall student experience.
City of London College is committed to ensuring that every pound invested by students and stakeholders delivers measurable educational value, quality, and impact. Our Value for Money Policy outlines how the College manages its resources efficiently and transparently to support high academic standards, student success, and long-term sustainability.
You can access the full Value for Money (VfM) Policy here.
City of London College is committed to maintaining the highest standards of governance, accountability, and operational resilience. Our Insurance, Audit and Risk Management Policy sets out how the College safeguards its people, assets, and reputation through effective risk management, comprehensive insurance coverage, and robust internal audit processes.
You can access the full Insurance, Audit and Risk Management Policy here.
This policy plays a vital role in ensuring transparency, preparedness, and responsible management of resources. It helps the College identify and mitigate potential risks, maintain business continuity, and uphold confidence among students, staff, and external stakeholders.
This Student Protection Plan sets out how the College will protect the interest of its students in the event that changes to their studies are unavoidable, and has been written in line with the Office for Students (OfS) guidelines and regulations under the requirements of the Higher Education and Research Act (2017), confirming the College’s commitment to ensuring the continuity of studies of students in the event of discontinuation in operations or wider organisational disruptions.
You can access the full Policy here.